GAMBLING

COMMISSION

COMPENSATION

**this webpage has no association with the gambling commission whatsoever it is regarding failure for Medical Self Exclusion and Failures to Self Exclude by Gambling Websites - we understand that each juristiction should have one in place- we would like to legally challenge any failures and flaws that we encounter - along with a review of the publics personal details shared across gaming networks, we offer freedom to explain your situation if you have not been helped with regards to any situation with a gambling company online, so as a group we can expose this.**

Latest News

Are you entitled to Online Compensation for historic failings with Self Exclusion...?

Man holding blank sign in field

Failure to be Self Excluded with a medical reason by 888 gambling network for 9 years.

Double click tCassava Enterprises <Bingosecurity@cassava.net>

 

Reply|

Sat 10/28, 11:23 AM

You

Subject

 

Important information about your account.

Question Reference # 171025-001525

 

Response (28/10/2017 01.23 PM)

Dear #########,

 

This is the Bingo Security Team.

 

Thank you for your email. We have reviewed the situation and found that you had self-excluded yourself for 888poker on 10th July 2008.

 

Therefore ######, deposits made to any other accounts you have with Cassava Enterprises (Gibraltar) Ltd since the above date should not have been permitted in accordance of our Responsible Gaming Policy. As such, we have refunded you £320. This reflects the amount deposited on your account minus any withdrawals that have already been paid, which should not have also been permitted since your self-exclusion was established.

 

Your refund will be paid this coming Monday and you should allow up to 7 business days for the money to reach your bank account.

 

We hope this clarifies any misunderstandings with you.

 

Thank you for your time and understanding.

 

Regards,

 

Bingo Security Team

bingosecurity@cassava.net

 

Auto-Response (25/10/2017 12.47 PM)

Dear Member,

 

Thank you for taking the time to contact the Security Department.

 

This is an automatic reply to inform you that your email has been received and is currently under review.

 

The matter has now been forwarded to the relevant Department and you should receive a response from one of our representatives within 5 business days.

 

Thank you for your patience and co-operation in this matter.

 

Regards,

 

Security Department

Operations@cassava.net

Customer (25/10/2017 12.47 PM)

Hello my name is ####### ########, I have tried relentlessly to self exclude myself from as many sites online and half the time I am able to play on them - there is a good chance that I have played and lost on these sites, as I have bi polar disorder and shouldn't be allowed to play on the sites in the first place.

 

There is no medical system in place to stop people with medical problems, on prozac and xanax... I was also in no way informed that gambling on slot machines on the internet was highly addictive - ie on each slot machine.

 

I have stopped playing now for a good while and have disfigured my credit card so i cannot use it online.

 

My Details - (emails I own - ##########@########### and ############@#############)

 

Bank – ########

Account – ########

Name of Account Holder - ########### ########

Sort Code - ######

 

I also used ############# to deposit with.

 

Mr ###### #########.

 

Please contact me if you need more information with regards to any accounts that i opened with this gaming network.

 

 

________________________________

From: Bingo Security Team <Bingo@cassava.com>

Sent: Wednesday, October 25, 2017 9:10 AM

To: ##########@###########

Subject: Important information about your account.

 

Dear ######## ##########,

 

This is the Security Department at Cassava Enterprises, who manage operational services for various Bingo and Casino networks, of which you previously signed up to.

 

Recently we have been attempting to contact members who may have been affected by the technical issues detailed here.<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=corporate_888_com_sites_defaul&kd=http%3A%2F%2Fcorporate.888.com%2Fsites%2Fdefault%2Ffiles%2FConclusion%2520to%2520UKGC%2520Licence%2520Review.pdf> SORRY NO INFO HERE FOR ME - PRESS THE LINK AND SEE????

 

There was a historical failing on specific accounts that previously chose to exclude themselves, and it may be that financial recompense is required, which we need your assistance to resolve. THIS IS LIABILITY AND GOING TO PALM OFF 9 YEARS BEGGING TO GET BARRED??

 

If you have received an email of this nature in the past and have already responded, you are not required to answer this email again - we are attempting to contact all members affected, but it may be that you have already responded to ourselves previously or contacted our support staff directly on this matter, and if so then there is no need to contact us again.

 

If you are now answering our contact regarding financial recompense for the first time, we kindly ask that you provide your bank account information, as this is the only available option for us to pay you if a refund is due.

 

We require the following information:

 

* Your Bank name.

* Your Bank Account number.

* The Name of account holder.

* Sort Code.

 

Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank.

We are committed to responsible gambling. If you would like to speak to someone about problem gambling, there are a number of independent problem gambling support services who offer a range of contact methods together with free and confidential advice:

 

* GambleAware: GambleAware aims to promote responsibility in gambling. They provide information on staying in control and on how to recognise and deal with problem gambling. Further information can be found at http://www.gambleaware.co.uk<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_gambleaware_co_uk_&kd=http%3A%2F%2Fwww.gambleaware.co.uk%2F>.

* GamCare: GamCare is a registered charity that provides confidential telephone support and face-to-face or online counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 8020 133 (freephone from UK) or by visiting their website at http://www.gamcare.org.uk<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_gamcare_org_uk_&kd=http%3A%2F%2Fwww.gamcare.org.uk%2F>.

* Gamblers Anonymous: Gamblers Anonymous offer support groups, chat rooms and forums to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted at www.gamblersanonymous.org.uk<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_gamblersanonymous_org_uk&kd=www.gamblersanonymous.org.uk>.

 

If you have not done so already, we recommend that you seek exclusion from all other gambling operators you have an account with.

You can also use website filtering software to prevent you from accessing gambling websites from your personal computer:

 

* Cyber Patrol (www.cyberpatrol.com<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_cyberpatrol_com&kd=www.cyberpatrol.com>)

* GamBlock (www.gamblock.com<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_gamblock_com&kd=www.gamblock.com>)

* Net Nanny (www.netnanny.com<http://links.confirmation.cassava.net/ctt?m=34615482&r=LTY5ODczNjkyODYS1&b=0&j=MTI2NDQ0ODI0NQS2&mt=1&kt=12&kx=1&k=www_netnanny_com&kd=www.netnanny.com>)

 

OR GET SELF EXCLUDED FROM ALL GAMING SITES BY GAMBLING COMMISSION FOR HAVING MEDICAL PROBLEM AND GAMBLING ADDICTION ON MEDICATION?????? SORRY BUT NONE OF THE ABOVE IS WATER TIGHT AND COSTS MONEY.....

 

If you have any questions about this email or would like any further information or assistance, you can reply to this address, and we will answer any further queries you may have.

 

 

Regards,

 

Bingo Security Team

Bingosecurity@cassava.net<mailto:Bingosecurity@cassava.net>

 

[http://open.confirmation.cassava.net/open/log/34615482/LTY5ODczNjkyODYS1/0/MTI2NDQ0ODI0NQS2/1/0]

Cassava Gaming Network Compensation Example

Double Checking my Account was closed... in 2016

888poker <Support@888poker.com>

 

Sat 3/5/2016, 12:05 AM

You;

 

Subject

Just confirming self exclusion from site and gaming network

 

Discussion Thread

Response Via Email05/03/2016 01.05 AM

Dear ######,

 

Thanks for contacting us,

 

This email serves to confirm that you indeed excluded from our poker site and our gaming network since 2008.

 

I'd like to take this time to also remind you to refrain from opening any accounts under sites governed by Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited, as they will be closed upon detection and any funds within them may be lost. LEGALLY ALLOWED - THEY HAVE INFO SAVED- CASSAVA NETWORK IS A MASSIVE NETWORK???

 

 

May I take this opportunity to wish you the very best of Luck!!

 

Kind regards,

 

Darryl G.

Member Support Representative

http://www.888poker.com

Response Via Email04/03/2016 04.31 AM

Dear ######

 

Thank you for contacting us.

 

In regards to your recent query we are unable to locate an account for you with us here at 888Casino. However we ask that if you have requested to be Self excluded from site governed by Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited we ask that you refrain from opening an account with us.

 

Should you require further assistance please contact us again.

 

Kind regards,

 

Josi-Marc M.

Member Support Representative

 

http://www.888casino.com

 

************************************************

Note: Please do not disclose your password to any individual/organization claiming to represent or representing 888casino. If you receive an e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available to assist you. For our contact details please visit: http://888-external-en.custhelp.com/app/home/prod/1. To help us locate your details and provide you with quick assistance, please provide your Support ID whenever you contact us.

************************************************

18+ Play responsibly! - www.888responsible.com

Auto-Response04/03/2016 01.15 AM

 

Dear Member,

 

Thank you for contacting 888casino.

This is an auto-reply to inform you that we received your e-mail.

 

We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 24 hours to reply.

 

If you haven’t already done so, we recommend that you visit the link below, which addresses the most common questions and problems encountered by our members:

 

http://888-external-en.custhelp.com/app/home/prod/1

 

We appreciate your patience and thank you for choosing 888casino.

 

Sincerely,

Alice Woods

Support Manager

 

http://www.888casino.com

**********************************************************************

Note: Please do not disclose your password to any individual/organization claiming to represent or representing 888casino . If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist you via e-mail at:

**********************************************************************

18+ Play responsibly! - www.888responsible.com

 

 

Customer By Email (#########)04/03/2016 01.15 AM

Hi I am just confirming self exclusion from site and gaming network.

Mr Peter Hamilton

All emails are being logged.

 [---001:002496:56675---]

And again Cassava 2015 - self exclusion check off network

From: Manager@888poker.com

To: #########@#########

Date: Tue, 27 Oct 2015 11:50:21 +0100

Subject: Your 888 accounts [Incident: 151027-001219]

 

Subject

Your 888 accounts

 

Discussion Thread

Response Via Email27/10/2015 11.50 AM

Dear #######,

 

My name is Cristina and I am contacting you in behalf of the Manager for 888, in regards to your 888 accounts.

 

#######, after I have reviewed our data base I can confirm you that all previous accounts registered with us were permanently closed.

 

Be assured that we endorse and actively promote responsible gaming, therefore discouraging anyone with a compulsive gambling problem from playing in our casino or any other gaming establishment.

 

Once more I would like to inform you that we permanently closed your accounts and will do everything in our power to prevent you from playing with us in the future. We ask that you refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. BASICALLY THE DIFFERENT CASSAVA SITES THAT SPAM MY EMAILS EVERY WEEK AND SHARE MY DETAILS BETWEEN SITES TO EMAIL.

 

Your email address has also been removed from our Mailing List.

 

It is encouraging that you are aware of your problem, as once identified; compulsive gambling can be successfully treated. We urge you to seek professional help if gambling is not something that you want to do, but rather something that you need to do.

Please find below, contact details for several such organizations:

 

UK - www.gamblersanonymous.org.uk

www.gamcare.org.uk

www.gamblingtherapy.org

 

Once again, thank you for bringing this matter to our attention and we wish you the very best for the future.

 

Kind regards,

Cristina G.

Management Support Representative

Manager@888poker.com

http://www.888poker.com

***************************************************************************

Note: Please do not disclose your password to any individual/organization claiming to represent or representing 888poker . If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist: http://888-external-en.custhelp.com/app/home/prod/4. To help us locate your details and provide you with quick assistance, login to your account and press the F4 key on your keyboard to get your Support ID, and provide it in all your contacts with us.

***************************************************************************

18+ Play responsibly! - www.888responsible.com

[---001:001999:10618---]

After Losing Money - literally begging to get self excluded 2014

Cassava Enterprises <Bingosecurity@cassava.net>

 

Wed 10/15/2014, 8:21 PM

You;

 

 Response

Dear Member,

 

Thank you for taking the time to contact the Security Department at Cassava Enterprises (Gibraltar) Ltd.

 

This is an automatic reply to inform you that your email has been received and is currently under review.

 

The matter has now been forwarded to the relevant Department and you should receive a response from one of our representatives within 72 hours.

 

Thank you for your patience and co-operation in this matter.

 

Regards,

 

Security Department

Cassava (Gibraltar) Ltd.

Bingosecurity@cassava.net

 

Discussion Thread

Customer By Email15/10/2014 10.21 PM

I need to permanently barred from your entire gaming network. ... thank you for the refund... my problem is I cannot stop. I will soon be getting a different phone so I cannot gamble on it. Its always with me. I currently am on anti psychotic medication for bipolar disorder. .. so I am trying to prevent all this. My phone keeps going straight to my junk mail so I am bombarded with gambling adverts. Thank you very much... 50 is a generous refund from my 200.. ######## ########.

 

Sent from Samsung Mobile

 

-------- Original message --------

 

 [---001:000931:29280---]

Harrassed by Gaming Network that has my contact details... 2014

Cassava Enterprises <Bingosecurity@cassava.net>

 

Wed 10/15/2014, 2:29 PM

You;

 

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

 

 

Subject

Your Account

 

Discussion Thread

Response Via Email15/10/2014 04.29 PM

Dear ######,

 

This is the Bingo Security Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manages operational services for many online bingo sites.

 

Thank you for contacting us.

 

######, in regards to your query, please be advised that your account has been blocked as you have previously informed us of a gambling problem that you have with accounts on related sites operated by ourselves.

 

Upon your request to have your account disabled you were advised to refrain from opening accounts on sites that were owned or operated by Cassava Enterprises (Gibraltar) Ltd and if you were previously advised to refrain from registering further accounts with our company and you refuse to adhere to the statement, we cannot be held responsible.

 

As a responsible company we were able to detect the accounts which you had recently registered, and made the necessary adjustments to the accounts which caused you not to be able to access these account anymore.

 

Further to this, as you have advised that you received emails asking you to join our site please note that we have disabled the option that would allow you to receive any promotional emails directly from us. However, please understand that we do business with many third parties and affiliates who may send out promotional emails of which we have no control over.

 

In light of the above we kindly ask that you please disregard any further emails that you may receive as you are no longer allowed to have an active bingo account with us on any site we operate.

 

With regards to the funds in your account please note that as a good will gesture and not obligation the necessary arrangements have been made for you to received said funds totaling £50.00. Which will be paid and processed and per our withdrawal policy.

 

As such your account has been permanently blocked and no further transaction will be done on the said account. As a gentle remainder you are once again asked to refrain from opening anymore accounts one sites that are owned or operated by Cassava Enterprises (Gibraltar) Ltd. In the event that we locate any account(s) opened by you with bingo sites which are operated by the Cassava Enterprises (Gibraltar) we shall immediately terminate such accounts and retain the right to permanently withhold all monies in such accounts. THEY HAVE INFO ON EVERY PLAYER - SURELY THEY READ MY EMAIL IN 2008 WHEN I DECLARED I HAD BI POLAR DISORDER????

 

Kind regards,

 

Bingo Security Department

Cassava Enterprises (Gibraltar) Ltd.

bingosecurity@cassava.net

Response Via Email15/10/2014 03.36 PM

Dear #####

 

Alias: Petester1 (THATS ME)

 

Thank you for contacting us. My name is Therese a member support agent, and it would be my pleasure assisting you today.

 

Thank you for bringing this to our attention and we do apologize for any inconvenience caused. Please note that this has been forwarded to the relevant department who will proceed to review and advise you accordingly.

 

Please allow 72 hours for a response ######.

If you require any further assistance with this or any other matter, please feel free to contact us - we are always here for you 24 hours a day, 7 days a week.

 

Have a nice day ######!!

 

Kind regards,

 

Therese.M

Management Support Representative

 

 

***************************************************************************

Note: Please do not disclose your password to any individual/organization claiming to represent or representing Treasure Bingo . If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist: . To help us locate your details and provide you with quick assistance, login to your account and press the F4 key on your keyboard to get your Support ID, and provide it in all your contacts with us.

***************************************************************************

-

Auto-Response11/10/2014 01.16 PM

 

Dear Member,

 

Thank you for contacting Treasure Bingo.

 

This is an auto-reply to inform you that we received your e-mail.

 

We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 48 hours to reply.

 

We appreciate your patience and thank you for choosing Treasure Bingo. ( I think they just took entire account balance)

 

Sincerely,

 

**********************************************************************

Note: Please do not disclose your password to any individual/organization claiming to represent or representing Treasure Bingo . If you receive any e-mail or phone call from anyone requesting you to provide your password, please report it to us immediately. Our Member Support Department is available 24/7 to assist you via e-mail at:

**********************************************************************

 

Customer By Email11/10/2014 01.16 PM

Hello my account is disabled. .

Yet I received all these emails for me to play at your site...

I might be barred from your site because I have bipolar disorder and bar myself from a lot of sites....

What is going to happen to my account...and my money?  If I was barred from your site... how come I was allowed to gamble on it?????

User petester1

######@#######

####MY PHONE NO####.

 

Sent from Samsung Mobile

 

-------- Original message --------

From: Treasure Bingo <info@emails.treasurebingo.com>

Date: 11/10/2014 11:01 (GMT+00:00)

To: #########@########

Subject: Get an exclusive bonus today

 

Get up to £100 extra on your 3rd deposit (How quick do they security check - able to register and play straight away after depositing???)

 

Your Username is: Petester1

Forgotten your Password?

 

Get 100% more today

Hi ########,

 

Top up your treasure chest today by depositing anything from £10 to £100 using code THIRD, and I'll give you 100% extra free! You could get up to £100 on me! I'm such a generous captain... if I do say so myself!

 

Then, get scooping some loot in the free and exclusive Reload Cannon room for 24 hours, because it fires out £20 cash jackpots every hour!

 

And finally, make sure you've got your free cards for this weeks's £10k Jolly Roger game, which plays every Friday at 10pm! There's a hearty £10,000 real cash up for grabs with loads of chances to win! So make sure to be there when that cannon goes off!

 

CODE: THIRD

 

Special T&C's: Code THIRD is only valid once per alias on your 3rd deposit of £10-£100. Maximum bonus is £100. Bonus is paid in bonus funds.

 

Terms | Privacy | Contact | Responsible

 

You are receiving this email because you signed up to Treasure Bingo on 10/10/2014. (SIGNED UP AND ACCOUNT CLOSED IN 1 DAY, THATS A LOT OF TIME TO GO CHECK PLAYERS DETAILS... CONFISCATED DEPOSIT AND RETURNED £50 - NO MENTAL HEALTH SCREENING )

Add info@emails.treasurebingo.com to your address book.

 

Want to be removed? No problem, click here and we won't email you again,we'll miss you though.

Jet Media, Unit 3DB, Leisure Island Business Center, Gibraltar

 [---001:005357:22593---]

Confirming Mental Illness to Cassava Network in 2009 - in their opinion a person with mental illness should be 100% responsible for their actions with their gambling sites, regardless of amount of alcohol taken, prescription drugs, anti-psychotic medication and feel free to gamble entire bank account - provided they do so responsibly with no mental health screening.

Your Littlewoods gaming account has been blocked.

##

 

#############

 

Thu 10/22/2009, 6:49 PM

operations@cassava.net;

 

Yes I have bi-polar disorder and as a result a seriuos gambling problem- i wish my account to be closed permanently.

 

please take the steps further to self-exclude me permanently.

I am keeping track of all emails.

account: ########

 

thankyou.

cassava gaming network

NO SUPPORT SYSTEM TO PREVENT THIS HAPPENING TIME AND TIME AGAIN - NO RESPONISIBILITY FOR ANY LOSSES BY UK GAMING COMMISSION??? POOR REGULATION - NO PLAYER PROTECTION CORRUPTION IN MGA (MALTA GAMING AUTHORITY) - NO GOVERNMENT INTERNET LAWS TO PROTECT ANYONE FROM ANY OF THIS - OBSCURE TERMS AND CONDITIONS ON EACH GAMBLING WEBSITE... FAILURE TO WARN GAMES ARE HIGHLY ADDICTIVE - ON EACH SITE AND INDIVIDUAL GAME....

ZERO REGULATED GAMES AND SITES FREELY IN OPERATION IN UK AND IRELAND, FAKE BLACK-HAT RUSSIAN SITES IN OPERATION, PIRATE NETENT SOFTWEAR, UNDERAGE GAMBLING WITH MOBILE PHONES EASILY ACCESSIBLE WITH MOBILE CASINO SITES - NO VERIFICATION - DEPOSIT WITH PHONE TOPUP, NOTHING TO PROTECT THE PUBLIC, WEBSITES DELETING DETAILS AND RECIEVED EMAILS - WITH-HOLDING INFORMATION... DEPOSITS IN GREEK CASINOS BEING CLASSED AS NON-GAMBLING TO AVOID TAX.

CORRUPTION BY OUR OWN GOVERNMENTS

NO MENTAL HEALTH SCREENING ON ANY GAMBLING WEBSITE

MEDICAL SELF EXCLUSION NOT AVAILABLE OR ENCOURAGED.